I found Greenbriar Kennel online while searching for a new yellow lab puppy for our family. I contacted Jim by email from out of state, and he got back with me immediately. I could tell by speaking with him that he really cared about his dogs and their health and happiness. I was impressed enough with the website and by speaking with Jim personally by phone that I sent a deposit to South Carolina to get on his waiting list. Sadly, our situation changed in the few months while we were waiting for a litter, and I had to cancel my plans with Jim for a little yellow girl. Jim and Kathy could not have been nicer. They said they understood and refunded my deposit immediately. I would not hesitate to contact Jim again in the future when we are ready for a new special dog for our family!